Disclaimer: Tour For Muggles LTD is not an official 'Harry Potter' event and is not endorsed, sanctioned or in any other way supported, directly or indirectly by Warner Bros Entertainment Inc, the Harry Potter book publishers or J.K.Rowling and her representatives. All rights to the series of “Harry Potter” books are the property of J.K. Rowling and her publishers including Scholastic Press, et al. Film rights and image trademarks are the property of Warner Bros Entertainment Inc. We reserve all rights to our content and exclusive rights to produce or license derivative works thereof. Original content that appears on this site may not be reproduced without explicit permission from us and the content's respective author(s) or copyright holder(s)..

Frequently Asked Questions

Please have a look below and if this section doesn't answer your questions feel free to: contact us or call 0044 (0) 7914 151041

  • How do I book and where do we meet?
    • Just fill out your details on the Book Now page, you'll then be emailed all the information for your tour with directions to the meeting point. Please note we do not store credit card details nor do we share customer details with any 3rd parties. If you are experiencing any problems please Contact Us.
  • What if I'm late?
    • As our guides won't usually be able to answer their phone once the tour has started it is essential that you arrive 10 minutes before the start time and unfortunately we will not be able to provide a refund due to lateness or delay. Please use the Journey Planner site in your confirmation email to see if there are any problems with the tube lines on the day of your tour.
  • What if I cannot book on my desired date?
    • Please go to Contact Us, or email bookings@tourformuggles.com, we'll always try and arrange something for you if possible.
  • How many people attend each tour?
    • We are the only Harry Potter walking tour in London that has a limited number of places, which is approximately 20 muggles per tour.
  • Platform 9 3/4
    • Platform 9 3/4 is not included on our tour as it's the easier to find without a guide, in Kings Cross, so we spend the 2.5 hours on the tour to show you the harder to find Harry Potter locations! If you'd like to go to Kings Cross please ask your guide for information at the end of the tour!
  • What about the weather?
    • As with all outdoor events it is subject to the elements. We will cancel the tour if the weather would make taking the tour dangerous. For example, with icy roads. If this is the case we will notify you and issue you with a full refund.
  • What is your cancellation or rescheduling policy?
    • We have a 48 hour cancellation policy. If you would like to reschedule or cancel your booking then please let us know with as much notice as possible and no later than 48 hours before the tour start time and we will gladly send you a refund less the transaction fee or move your booking to a tour with enough places.
    • Please note all tickets are final and non-refundable within 48 hours of the departure. We cannot compensate for or reschedule within this time frame, including no-shows or latecomers. Please double-check all the tour details and that you're 100% happy before booking your tickets and make sure you plan your journey to the start point as it is not always possible to contact the guide once the tour has started.
    • We are a very small company and have limited places per tour so we need time to offer places to others which is why we have this non-negotiable policy in place.
  • Age suitability for children. Can babies come?
    • It's great fun to have children but as it's a walking tour it can be too much for some little legs. We advise parents that it may be too tiring for children aged 7 and under, but ultimately you know your children best! As for babies, YES! we can of course accommodate babies on our tour :)
  • Disability
    • This is a walking tour which is relatively quick paced and involves stairs as well as a tube journey, which does not always have step-free access. If that is all OK with you, we of course welcome you in the tour :)
  • Refunds
    • We are happy to arrange a refund for you as long as you cancel at least 48 hours before your scheduled tour start time and we will refund you in full less the transaction fee.
    • If you attended the tour and were in any way unhappy then please let us know and we'll waiver the fee and send a refund in full. We would love to have the chance to try to find a way to make it up to you, so we would be beyond grateful if you could please let us know before posting any reviews.
  • WHAT should i bring?
    • Please bring a valid oyster card, day travel-card, contactless credit/debit card or Apple Pay/Android Pay (there will be a short tube ride within zone 1).
  • What are you guides like?
    • Our guides are lovely, professional and approachable. Most importantly they're BIG Harry Potter fans!
  • Any other questions
    • If you have any other questions please get in touch by email

Disclaimer: Tour For Muggles LTD is not an official 'Harry Potter' event and is not endorsed, sanctioned or in any other way supported, directly or indirectly by Warner Bros Entertainment Inc, the Harry Potter book publishers or J.K.Rowling and her representatives. All rights to the series of “Harry Potter” books are the property of J.K. Rowling and her publishers including Scholastic Press, et al. Film rights and image trademarks are the property of Warner Bros Entertainment Inc. We reserve all rights to our content and exclusive rights to produce or license derivative works thereof. Original content that appears on this site may not be reproduced without explicit permission from us and the content's respective author(s) or copyright holder(s)..